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Order Merge ​

How to Access This Feature ​

"admin.menu.orders.root" → "admin.menu.orders.merge"

Table of Contents ​

1. About This Feature

Quick Navigation: Feature Overview | How to Access | Use Cases

1.1 Feature Overview ​

The Order Merge feature allows you to combine multiple orders with the same recipient name, phone number, and address into one shipment, saving shipping costs and improving fulfillment efficiency. The system automatically detects mergeable orders and displays them in groups, allowing you to merge individually or in batches.

1.2 How to Access This Feature ​

"admin.menu.orders.root" → "admin.menu.orders.merge"

1.3 Use Cases ​

Quick Links: Merge Same Customer Orders | Batch Process Mergeable Orders | Search Specific Customer

Scenario 1: Merge Multiple Orders from Same Customer ​

Situation: A customer placed multiple orders in a short time, and you want to combine them into one shipment to save shipping costs.

How to do it:

  1. Go to the "admin.menu.orders.merge" page
  2. Find the customer's merge group (automatically detected by system)
  3. Select the orders to merge (at least 2)
  4. Click the "Merge" button
  5. Confirm the merge

Result: Selected orders are merged into one, processed as a single shipment.

Scenario 2: Batch Process All Mergeable Orders ​

Situation: You have many mergeable orders daily and want to process them all at once.

How to do it:

  1. Go to the "admin.menu.orders.merge" page
  2. Use "Quick Select:" to select multiple groups
  3. Click the "Batch Merge" button
  4. Confirm the number of groups to merge
  5. Click "Confirm" to start batch merging

Result: The system processes each group sequentially, displaying success/failure counts when complete.

Scenario 3: Search for Specific Customer's Mergeable Orders ​

Situation: You want to find mergeable orders for a specific customer.

How to do it:

  1. Go to the "admin.menu.orders.merge" page
  2. Enter recipient name, phone number, or order number in the search box
  3. View the search results

Result: The list displays merge groups matching your search criteria.

2. Feature Guide

Quick Navigation: Merge Groups | Single Merge | Batch Merge

2.1 Merge Groups ​

The system automatically detects mergeable orders based on these criteria:

  • Same recipient name
  • Same phone number
  • Same delivery address
  • Same sales channel
  • Same shipping method
  • Same cash on delivery setting
  • Same convenience store location (if applicable)

Group Card Information ​

Each merge group displays:

InformationDescription
RecipientGrouping criteria - must match exactly to merge
PhoneGrouping criteria - must match exactly to merge
AddressGrouping criteria - must match exactly to merge
ChannelOrders from different channels cannot be merged
ShippingOrders with different shipping methods cannot be merged
Mergeable GroupsNumber of mergeable orders in this group
Items CountTotal items to ship after merging

Search Function ​

Enter keywords in the search box to search by:

  • Recipient name
  • Phone number
  • Order number
  • Sales channel
  • Shipping method

Statistics ​

The page header displays:

  • Mergeable Groups: Number of order groups that can be merged
  • Pending Items: Total orders pending merge
  • Total Products: Total items across all pending orders

2.2 Single Merge ​

▸ Merge Steps ​

  1. Click a group card to expand order details
  2. Select orders to merge (at least 2)
  3. Click the "Merge" button
  4. Review merge content in the confirmation dialog
  5. Click "Confirm" to complete the merge

Order Details ​

Expanding a group shows each order's:

  • Order number
  • Order status
  • Product details
  • Order amount

2.3 Batch Merge ​

▸ Batch Merge Steps ​

  1. Use "Quick Select:" to select multiple groups
  2. Or manually select orders to merge in each group
  3. Click the "Batch Merge" button
  4. Confirm the number of groups to process
  5. Click "Confirm" to start processing

Batch Merge Progress ​

During batch merge, the system displays:

  • Overall progress percentage
  • Currently processing group
  • Success/failure counts

⚠️ Important: Do not close the page during batch merge to avoid interruption.

3. FAQ

Quick Navigation: FAQ | Important Notes

3.1 FAQ ​

▪ Why can't some orders be merged? ​

Orders must meet these conditions to be merged:

  • Order status is "Allocated" or "Out of Stock"
  • Same recipient, phone, address, channel, and shipping method
  • Shipping type supports merging (some third-party platform logistics don't support it)
  • Same cash on delivery setting

▪ Can I undo a merge? ​

Order merges cannot be undone. Please carefully verify order contents before merging.

▪ What happens to orders after merging? ​

Orders themselves are not deleted or merged - each order number remains unchanged. The system merges the fulfillments of multiple orders into one, allowing these orders to be shipped together.

▪ Why can't Shopee/Momo orders be merged? ​

Shopee and Momo orders use platform-controlled logistics and don't support order merging.

▪ Do order amounts change after merging? ​

No. Each order maintains its original amount. Merging only combines fulfillments so multiple orders can ship together.

▪ Why does the page show "No mergeable orders found"? ​

Possible reasons:

  • No orders currently meet merge conditions
  • All orders have different recipient information
  • Order status doesn't allow merging (e.g., shipped, cancelled)

▪ Is there a limit on batch merge quantity? ​

The system processes groups sequentially with no upper limit, but we recommend processing in batches for stability.

3.2 Important Notes ​

⚠️ Important Reminders ​

  • Merges cannot be reversed; verify order contents before proceeding
  • Merging combines multiple orders' products into one shipment
  • Some third-party platform logistics (Shopee, Momo) don't support merging
  • Convenience store pickup orders must be for the same store location to merge
FeatureDescriptionLink
Order ListView and manage all ordersGo
Order DetailsView complete information for a single orderGo