Merge Orders
How to Access
"Orders" → "Merge Orders"
Contents
- 1. About This Feature — Overview / How to access / 2 use cases
- 2. Feature Guide — Merge rules / Interface / Batch merge
- 3. FAQ — 5 FAQs + Important notes
- 4. Related Features
1. About This Feature
Quick Jump: Overview | How to Access | Use Cases
1.1 Overview
Order Merge allows you to combine multiple orders from the same Receiver Name with the same Shipping Type into one order, saving shipping costs and improving fulfillment efficiency. The system automatically identifies mergeable order groups. You can select orders to merge, either individually by group or batch merge all groups.
1.2 How to Access
"Orders" → "Merge Orders"
After entering the page, select a 貨主 first, then the system displays mergeable order groups for that merchant.
1.3 Use Cases
Quick Links: Merge Same Merchant Orders | Batch Merge All Orders
Scenario 1: Merge Multiple Orders from Same Merchant
Situation: 貨主 placed multiple orders in a short time, and you want to merge them to save shipping costs.
How to do it:
- Go to the Merge Orders page
- Select the 貨主
- Find the merchant's order group
- Confirm the orders to merge are checked
- Click the "Merge" button
- Confirm the merge
Result: Selected orders are merged into one and can be shipped together.
Scenario 2: Batch Merge All Mergeable Orders
Situation: Need to batch merge all mergeable orders before daily shipping.
How to do it:
- Go to the Merge Orders page
- Select the 貨主
- Use "Select All" to select all orders
- Click the "Batch Merge" button
- Confirm execution
Result: System processes all group merges sequentially, showing progress and results.
2. Feature Guide
Quick Jump: Merge Rules | Statistics | Group Cards | Steps
2.1 Merge Rules
The system automatically groups mergeable orders based on:
| Condition | Description |
|---|---|
| Same Receiver Name | Name, Phone, and Address match |
| Same Shipping Type | Using the same delivery method |
| Same Sales Channel | From the same sales channel |
| Status | Order status allows merging |
2.2 Statistics
The top of the page shows overall statistics:
| Statistic | Description |
|---|---|
| Mergeable Groups | How many groups can be merged |
| Pending Orders | Total orders that can be merged |
| Total Items | Total product Expected Quantity across all orders |
2.3 Group Cards
Each mergeable group is displayed as a card showing:
| Element | Description |
|---|---|
| Sales Channel Tag | Source sales channel |
| Shipping Type Tag | Logistics method used |
| Order Count | Number of orders in the group |
| Item Count | Total product Expected Quantity in the group |
| Merge Button | Merge selected orders |
Click a card to expand and view order details, including:
- Order Number (clickable to open in new tab)
- Status
- Product Expected Quantity
- Order Created At
2.4 Steps
▸ Single Group Merge
- Find the group to merge
- Expand the group to view order details
- Check the orders to merge (at least 2)
- Click the "Merge" button on the group card
- Confirm the merge
▸ Batch Merge
- Use "Select All" or check orders individually
- Click the "Batch Merge" button in the top right
- Confirm the number of groups to batch merge
- Click confirm to start merging
- View merge progress and results
▸ Search Orders
- Enter keywords in the search box
- Can search by Receiver Name, Phone, Sales Channel, Shipping Type, Order Number
- List automatically filters to show matching groups
3. FAQ
Quick Jump: FAQ | Important Notes
3.1 FAQ
▪ Why can't some orders be merged?
Possible reasons orders cannot be merged:
- Receiver Name info doesn't match (different name, Phone, or Address)
- Different Shipping Type
- Status doesn't allow merging
- Order is already being processed
▪ Can I undo a merge?
Merged orders cannot be automatically split. To undo a merge, go to order details and use "Undo Merge" function, or cancel the merged order and recreate them.
▪ How are product quantities calculated after merging?
The merged order contains all products from the original orders, with Expected Quantity automatically totaled. For example: Order A has 3 of product X, Order B has 2 of product X, merged order has 5 of product X.
▪ What if batch merge fails?
If some groups fail during batch merge:
- System shows failed groups and reasons
- Successful groups are already merged
- Failed groups can be processed individually later
▪ Will the order number change after merging?
Yes. A new Order Number is generated after merging, and original orders are marked as "Merged" Status.
3.2 Important Notes
⚠️ Important Reminders
- Verify order information before merging
- Merged orders cannot be automatically split—use caution
- Recommend processing merges before shipping
- Batch merge processes sequentially and may take longer
4. Related Features
| Feature | Description | Link |
|---|---|---|
| Order List | View all orders | Go |
| Order Details | View order details | Go |
| New Order | Manually create orders | Go |