Order Details
Table of Contents
1. Features
The order details page is your workbench for handling a single order. Here you see an order's full picture: recipient information, product details, fulfillments and shipments, allocated stock, action history and attachments — and you can hold, correct, cancel, resume, or print this order. The order's current status shows at the top, and all available action buttons appear or hide automatically by status, so you only see what you can do right now.
Quick jump: Page sections ｜ Action buttons ｜ Fulfillments and shipments
1.1 Page Sections
The page is split into the basic information at the top and the tabs below. The main sections are:
| Section | Content |
|---|---|
| Receiver Info | Recipient, phone, address, convenience-store code and other delivery info |
| Shipping Info | Shipments and delivery status |
| Items | Order line items: product, quantity, shipped quantity, batch, expiration, allocated stock |
| Fulfillments | Fulfillment list; see Fulfillments and shipments |
| Serial Numbers | Shipped serial number records |
| Parcels | Parcel contents, used to restore QC progress |
| Value Added Services | Value-added service items; warehouse staff can add or adjust them here |
| Attachments | Order attachments to upload and download; attachments brought in by an import batch are shown read-only |
| Operation History | Action history, recording who changed what and when |
| Logs | E-commerce platform / integration sync records |
If the order is held, a hold warning at the top of the page lists all hold reasons and who placed the hold.
1.2 Action Buttons
The action buttons at the top appear based on the order status. What each button does and when it's available:
| Action | What it does | When available |
|---|---|---|
| Edit | Open Edit Order to change recipient, products, shipping, etc. | Cancelable / canceled / partially shipped, and no fulfillment a picker is actively working on |
| Correct Info | Correct only address, phone, convenience-store code and other fields that don't affect picking | When the order is held, or can be held (it auto-holds first, then corrects) |
| Hold Order | Hold the order to pause shipping | When the order can be held and has no active hold |
| Release Holds | Release the hold to resume the normal flow | When the order is currently held |
| Cancel Order | Cancel the order | When the order is cancelable (partially shipped and completed cannot be canceled) |
| Resume Order | Recover a canceled order and reallocate stock | When the order is canceled |
| Recheck Stock | Reallocate against current stock | Pending / allocated / partially allocated / out of stock / partially shipped |
| Finalize Draft | Convert a draft to a formal order and start allocating | When the order is a draft |
| Duplicate Order | Copy an identical new order, often for reshipping | Any time |
| Generate PDF | Generate and download the fulfillment-sheet PDF | When the order has fulfillments |
| Reprint Label | Upload a shipping label | When there is a fulfillment with a reprintable label |
The full side effects and reversibility of change actions with preconditions (hold / cancel / correct / resume) are under Order List — Batch actions; the single-order actions here follow the same rules as the list's batch actions.
⚠️ Correcting info auto-holds first
When the order is not yet held but can currently be held, clicking "Correct Info" automatically holds the order first, then lets you edit the delivery info. This prevents the goods from being picked while you change the address. Correcting can only change address, phone, email, convenience-store code, note, and delivery / scheduled dates — fields that don't affect picking content. It cannot change products.
1.3 Fulfillments and Shipments
An order maps to one or more fulfillments — the work order the warehouse actually uses to pick and ship. In the fulfillments tab, warehouse staff can do the following per fulfillment:
- Complete Shipment: Mark an in-progress fulfillment complete (ship it).
- Change: Change this fulfillment's shipping method.
- Split: Split one fulfillment into several by out-of-stock items or specified products.
- Merge: Select multiple fulfillments of the same status (allocated or out of stock) and merge them into one, handled under Merge Fulfillments.
Each fulfillment shows its allocated stock, line items, shipments and status. If a fulfillment is shared with other orders (merged), the related orders shipping together are listed.
2. FAQ
2.1 FAQ
▪ I can't find the "Edit" button — why can't I edit?
An order can be edited only when it is "cancelable / canceled / partially shipped" and has no fulfillment a picker is actively working on. If the order is in progress (Processing) or completed, the edit button does not appear. You can first use "Correct Info" to correct address-type fields.
▪ What's the difference between "Correct Info" and "Edit"?
Correct can only change delivery info (address, phone, convenience-store code, note, delivery dates, etc.); it doesn't touch products or rebuild fulfillments, and suits in-progress or partially shipped orders that still need an address change. Edit can change products and all fields, but rebuilds the unshipped fulfillments.
▪ Why does the order get held when I click Correct?
This is by design. If the address isn't held while you correct it, the goods may be in the middle of picking and the change comes too late. The system auto-holds with reason "Manual Hold"; just release it after correcting.
▪ How do I reship an identical order?
Use "Duplicate Order" to copy an identical new order, commonly for reshipping or resending.
▪ How do I print the uploaded label or fulfillment sheet for this order?
Use "Generate PDF" to generate the fulfillment-sheet PDF; to add a shipping label, use "Reprint Label".
▪ What happens when I cancel this order?
Canceling releases allocated stock and cancels cancelable fulfillments, but the fulfillment a picker is actively working on is kept. If this order is merged with other orders for shipping, the system first reverts the merge into separate fulfillments before canceling, leaving the other orders unaffected. The shipped portion cannot be undone.
▪ What changes can I see in the order details history?
"Operation History" records the order's key changes: holds and releases, cancels and resumes, item edits, fulfillment rebuilds, shipment deletions and more — including who did it and when, for later tracing.
2.2 Notices
⚠️ Important Notice
- "Correct Info" auto-holds the order when it's holdable; remember to release the hold after correcting, or the order won't continue shipping.
- Canceling an order releases allocated stock and cancels cancelable fulfillments; the shipped portion cannot be undone.
- When correcting the delivery info of a merged order (one that shares a fulfillment with other orders), the change applies to the related orders shipping together; the page warns which orders are affected before you proceed.
💡 Tip: Actions you don't see are usually disallowed by the current status, not a permission issue; just check the order status first. If a feature you should have is genuinely missing, contact your administrator to confirm permissions.
3. Related Features
| Feature | Description | Link |
|---|---|---|
| Order List | Back to the order list | Go |
| New Order | Create a new order manually | Go |
| Merge Fulfillments | Merge fulfillments of the same status | Go |
| Holds | Manage held orders in one place | Go |