Order List
Table of Contents
- 1. Use Cases — 5 common scenarios
- 2. Features — Search & Filters / List Columns / Batch Actions
- 3. FAQ — 10 FAQs + Notices
- 4. Related Features
1. Use Cases
Quick Links: Check Today's Shipments ｜ Find Out-of-Stock Orders ｜ Check Shipping Problems ｜ Find Duplicate Orders ｜ Batch Import Orders
Scenario 1: Confirm Today's Shipping Volume at the Start of a Shift
Situation: Your shift starts and you need to know how many orders must ship today to plan picking and packing staff.
Steps:
- Click "Add filter" and filter "Scheduled Ship Date" by today
- Filter "Order Status" by "Allocated"
- Optionally add the "Merchant" filter to view volume per merchant
- Plan picking and packing staff based on the counts
Result: The list shows today's orders awaiting shipment so you can allocate staff.
Scenario 2: Find Out-of-Stock Orders and Notify the Merchant
Situation: Some orders are stuck in "Out of Stock" and you need to decide whether to wait for replenishment or notify the merchant.
Steps:
- Filter "Order Status" by "Out of Stock"
- Click the Order Number to see which products are short
- Notify the merchant to replenish or wait for inbound stock
- After replenishment, select the orders and click "Check Stock" to re-allocate inventory
Result: The list shows all out-of-stock orders for follow-up. To view shortages by product, go to "Orders" → "Out of Stock Products".
Scenario 3: Find Orders with Delivery Problems
Situation: You need to find orders with delivery issues and decide whether to reship.
Steps:
- Filter "Shipping Status" by "Problem"
- Or filter by "Return in Transit", "Returned to Sender", etc.
- Review the cause of each problem
- Contact the merchant or the carrier to resolve it
Result: The list shows all problem orders so you can handle delivery exceptions in one place.
Scenario 4: Find Duplicate Orders
Situation: You suspect duplicate orders were placed and want to avoid double shipping.
Steps:
- Use the "Duplicate Check" filter
- Choose "Duplicate Name", "Duplicate Phone" or "Duplicate Address"
- The list shows orders with duplicated values
- Cancel the duplicates or confirm with the merchant
Result: The list shows potentially duplicated orders so you can avoid double shipping.
Scenario 5: Batch Import Orders for a Merchant
Situation: A merchant sends you an Excel file of orders that need to be created in the system.
Steps:
- Click the "Import" button at the top right
- Select the 貨主
- Click "Download Template" to confirm the format
- Upload the completed file and click "Upload"
Result: Check the result under "Data Exchange Logs" → "Import Logs". See Import Orders for details.
2. Features
This is the entry point of your daily shipping work. The warehouse operation system manages orders for multiple 貨主s: confirm which orders ship today, track processing progress, prioritize urgent orders, and import or create orders on behalf of merchants.
Quick Links: Search & Filters ｜ List Columns ｜ Batch Actions
2.1 Search & Filters
Quick search: Type the beginning of a Order Number, Other Number or Receiver Name in the search box.
Advanced filters: Click "Add filter" to use the following conditions:
| Filter | Description |
|---|---|
| Order Number | Filter by order number, multiple values supported |
| Product SKU | Find orders containing a specific product |
| Other Number | Filter by reference number, e.g. marketplace order number |
| Merchant | Select specific merchants |
| Created At | Filter by order creation date range |
| Order Placed At | Filter by when the customer placed the order |
| Shipped At | Filter by shipping completion time |
| Delivery Date | Filter by requested delivery date |
| Scheduled Ship Date | Filter by scheduled shipping date |
| Shipping Type | Filter by delivery method, e.g. home delivery, store pickup |
| Tracking Number | Filter by tracking number |
| Shipping Status | Filter by delivery status, e.g. in transit, received, problem |
| Order Status | Filter by order status, multi-select |
| Receiver Name | Filter by receiver name |
| Receiver Phone | Filter by phone number, multiple values supported |
| Sales Channel | Filter by sales channel |
| COD | Filter cash-on-delivery orders |
| Total Price | Filter by amount range |
| Duplicate Check | Find orders with duplicate receiver, phone or address |
| Urgent | Filter urgent orders |
| Is Held | Filter orders held back from shipping |
| Has Note | Filter orders with notes |
| Note Content | Search by note content |
| Filter by receiver email |
2.2 List Columns
| Column | Description |
|---|---|
| Order Number | Click to open the detail page; urgent orders show a red "URGENT" tag |
| Other Number | E.g. marketplace order number |
| Merchant Name | Merchant the order belongs to |
| Warehouse Name | Shipping warehouse |
| Expected Quantity | Total quantity of products in the order |
| Shipped Quantity | Actually shipped quantity |
| Sales Channel | Source channel of the order |
| Status | Shown as a colored tag; held orders show an extra "HELD" tag |
| Receiver Name | Receiver name |
| Shipping Type | Delivery method |
| Tracking Number | Tracking codes (may be multiple) |
| Shipping Status | Current delivery status |
| Scheduled Shipping Date | Planned shipping date |
| Expected Ship Date | Shipping deadline; overdue orders are highlighted in red |
| Delivery Date | Requested delivery date |
| Note | Order note |
| Created At | Order creation time |
| Order Placed At | When the customer placed the order |
| Shipped At | When the order finished shipping |
Click the column settings button at the top right of the list to customize visible columns.
Order Statuses
| Status | Description |
|---|---|
| Pending Allocation | Waiting for inventory allocation |
| Allocated | Inventory allocated, ready for picking |
| Partial Allocated | Some products are short; only part of the inventory is allocated |
| Out of Stock | Not enough inventory to allocate |
| Processing | Being picked or packed |
| Partial Shipped | Part of the order has shipped |
| Shipped | Order fully shipped |
| Canceled | Order canceled |
| Draft | Draft order not yet finalized |
| Awaiting Payment | Waiting for payment confirmation |
| Merged | Merged with other orders for shipping |
2.3 Batch Actions
After selecting orders, the following batch actions are available:
| Button | Function |
|---|---|
| Edit | Batch edit fields of the selected orders |
| Check Stock | Re-check and allocate inventory |
| Export → Export Order Details | Export order data to Excel |
| Export → Export Allocated Items | Export data including inventory allocation details |
The "More actions" menu also offers:
| Option | Function |
|---|---|
| Resume Orders | Restore canceled orders |
| Hold Orders | Pause the shipping flow; a hold reason is required |
| Cancel | Batch cancel orders |
| Create Return | Create return orders |
| Set as Urgent | Mark orders as urgent |
| Unset Urgent | Revert urgent orders to normal |
| Download Shipping Details | Generate PDF shipping details |
| Split Fulfillment | Split fulfillments (e.g. ship in-stock items first) |
Top-right Buttons
| Button | Function |
|---|---|
| Import | Batch import orders (a 貨主 must be selected) |
| New | Manually create a new order |
3. FAQ
3.1 FAQ
▪ How is this different from the merchant portal's order list?
Main differences:
- The warehouse operation system shows orders of multiple merchants
- It has a "Merchant" filter and column
- It can import orders on behalf of multiple merchants
▪ How do I quickly switch between merchants?
Use the "Merchant" filter to show orders of a specific merchant.
▪ Why do some orders show "Out of Stock"?
It means available inventory is insufficient for some products. You can:
- Wait for inbound replenishment
- Ask the merchant whether to wait
- After replenishment, use "Check Stock" to re-allocate
▪ How do I handle urgent orders?
Urgent orders show a red "URGENT" tag before the Order Number. You can:
- Use the "Urgent" filter to find them
- Process these orders first
- Urgent orders are prioritized during picking
▪ Can canceled orders be restored after a batch cancel?
Yes. Select the canceled orders and use "Resume Orders". Inventory is re-checked after resuming.
▪ What is "Hold Orders" for?
When an order needs to pause shipping (merchant request, address issue, etc.), hold it. Held orders stay out of the shipping flow until released. Manage all held orders under "Orders" → "Holds".
▪ What should I pay attention to when importing orders?
- A 貨主 must be selected first
- Use the correct file format (download the template)
- Make sure product SKUs exist in the system
- Check results under "Data Exchange Logs" → "Import Logs"
▪ How do I find orders containing a specific product?
Use the "Product SKU" filter and enter the SKU.
▪ What is "Split Fulfillment" for?
Splitting divides an order's shipping content into multiple fulfillments. Common cases:
- Some products are out of stock; ship the available ones first
- Products need separate deliveries
Why it works this way: each fulfillment can be picked, packed and shipped independently, so a shortage doesn't block the whole order.
▪ How many records are shown per page?
10 by default. You can adjust the page size at the bottom of the list, and the system remembers your choice.
3.2 Notices
⚠️ Important
- Process urgent orders first
- Confirm with the merchant before canceling orders
- Verify the 貨主 before importing orders
- Double-check selected orders before batch actions
4. Related Features
| Feature | Description | Link |
|---|---|---|
| Order Detail | View order details | Go |
| New Order | Manually create an order | Go |
| Edit Order | Edit order content | Go |
| Import Orders | Batch import orders | Go |
| Holds | Manage held orders | Go |
| Merge Fulfillments | Merge multiple fulfillments | Go |