Shipping Types
How to Access
"Shipping Settings" → "Shipping Types"
Table of Contents
- Section 1: About This Feature — Overview / How to Access / 4 Use Cases
- Section 2: Feature Guide — Carrier Catalog / List Columns / Action Buttons
- Section 3: FAQ — 8 Questions + Notes
- Section 4: Related Features
Section 1: About This Feature
Quick Links: Overview | How to Access | Use Cases
1.1 Overview
The Shipping Types feature allows you to manage available delivery methods for your warehouse. The system provides various preset carriers (such as home delivery services, convenience store pickup, etc.), which you can enable or disable based on business needs. Additionally, you can add custom shipping types for self-operated fleets or special delivery requirements.
Enabled shipping types appear in the shipping method options when creating orders.
1.2 How to Access
"Shipping Settings" → "Shipping Types"
1.3 Use Cases
Quick Links: Enable New Carrier | Add Custom Shipping | Disable Shipping Type | Check Supported Features
Scenario 1: Enable a New Carrier
Situation: Company starts partnership with a new carrier, need to enable that shipping type.
How to Do It:
- Find the carrier in the catalog
- Click "Enable" button
- Confirm the enable operation
- Shipping type status changes to "Enabled"
Result: The carrier appears in order shipping method options.
Scenario 2: Add Custom Shipping Type
Situation: Company has its own delivery fleet, need to create a custom shipping type.
How to Do It:
- Click "Add Custom Shipping" button
- Enter shipping name (e.g., "Own Fleet Delivery")
- Set shipping code (system auto-adds custom_ prefix)
- Select whether COD is supported
- Save and enable
Result: Custom shipping type created and available for orders.
Scenario 3: Disable Unused Shipping Type
Situation: Partnership with a carrier has ended, need to disable that shipping type.
How to Do It:
- Find the shipping type to disable
- Click "Disable" button
- Confirm the disable operation (system checks if e-commerce platforms are using it)
- Shipping type status changes to "Not Enabled"
Result: Shipping type no longer appears in new order options, but historical orders are unaffected.
Scenario 4: Check Shipping Type Features
Situation: Need to confirm if a shipping type supports COD (Cash on Delivery).
How to Do It:
- Find the shipping type in the list
- Check the "COD" column
- "Yes" indicates supported, "No" indicates not supported
Result: Confirm feature support for the shipping type as a selection basis.
Section 2: Feature Guide
Quick Links: Carrier Catalog | List Columns | Action Buttons
2.1 Carrier Catalog
The system's carrier catalog includes:
- Home Delivery: Various home delivery services
- Convenience Store Pickup: 7-ELEVEN, FamilyMart, etc.
- International Shipping: DHL, FedEx, UPS, etc.
- Other: Own fleet, third-party delivery, etc.
2.2 List Columns
| Column | Description |
|---|---|
| Shipping Name | Display name of the shipping type |
| Carrier | Shipping service provider |
| Shipping Code | System identification code |
| COD | Whether Cash on Delivery is supported |
| Status | Enabled / Not Enabled |
2.3 Action Buttons
| Button | Description |
|---|---|
| Add Custom Shipping | Create custom shipping type |
| Enable | Enable shipping type for order use |
| Disable | Disable shipping type |
| Edit | Edit custom shipping type (custom types only) |
Section 3: FAQ
Q1: What's the difference between system and custom shipping types?
| Type | Description |
|---|---|
| System Shipping | Preset carriers with integrated label printing, tracking, etc. |
| Custom Shipping | Self-created shipping types for own fleet or special needs |
Q2: How do I know if a shipping type supports auto waybill generation?
Shipping types supporting auto waybill generation require a "Shipping Account" to be configured. Check or configure this in the Shipping Accounts feature.
Q3: Will disabling a shipping type affect historical orders?
No. Disabling a shipping type only affects new order options. Historical order shipping information remains unchanged.
Q4: Why can't I disable a certain shipping type?
Possible reasons:
- The shipping type is being used by an active e-commerce platform (EC Account)
- First remove the shipping type association in e-commerce platform settings
Q5: Can custom shipping codes be customized?
You can enter a custom code, but the system automatically adds a custom_ prefix to avoid conflicts with system shipping codes.
Q6: How do I set COD amount limits for shipping types?
COD amount limits are typically defined by the carrier. The system automatically validates when creating orders. For special settings, contact your system administrator.
Q7: Can I modify system shipping type names?
System shipping type names cannot be modified to ensure consistency with carrier systems. For different display names, configure corresponding sales channel settings.
Q8: What's the relationship between shipping types and rate settings?
Shipping types define available delivery methods, while rates are set separately through "Shipping Rate Cards". They work together but are configured independently.
3.2 Notes
- Confirm shipping accounts before enabling: Set up corresponding shipping accounts before using system carriers
- Test environment first: Recommend testing with test orders before going live
- Check e-commerce platform associations: Before disabling, check if any e-commerce platforms are using the shipping type
- Custom shipping requires manual handling: Custom shipping types typically require manual label printing and tracking updates
Section 4: Related Features
| Feature | Description | Link |
|---|---|---|
| Shipping Accounts | Configure carrier accounts and API keys | Go |
| Shipping Rate Cards | Set shipping rate calculation rules | Go |
| Shipment List | View and manage shipments | Go |
| E-commerce Platforms | Configure platform shipping mappings | Go |