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New Return Order ​

Table of Contents ​

1. Use Cases ​

Quick Links: Create from a Notification | Load Items from an Order | Create Several in a Row

Scenario 1: A 貨主 Notifies You of an Upcoming Return ​

Situation: A 貨主 tells you a batch of defective goods will be returned to the warehouse soon. You create a return order first, so the package can be checked against it on arrival.

Steps:

  1. Select the 貨主
  2. Enter the Return Order Number, or click "Suggest Name" to generate one
  3. Note the return reason in the Note
  4. Search and select the returned products, choose the Inventory Type and enter quantities
  5. Click "Create"

Result: You are taken to the return order detail page. The status is "Pending", waiting for the package to arrive.

Scenario 2: Load Item Details Directly from the Original Order ​

Situation: A customer is returning an entire order and you don't want to type each item by hand — you want the order's contents as the return list.

Steps:

  1. Enter the Return Order Number
  2. Search and select the order in the "Original Order" field
  3. The system loads the order's item details automatically
  4. Remove items that are not coming back and adjust quantities
  5. Click "Create"

Result: The return order carries the original order's items and stays linked to the order, making the return easy to trace later.

Scenario 3: Create Several Return Orders in a Row ​

Situation: You have several return notifications to enter today and want to create them one after another without leaving the page.

Steps:

  1. Fill in the first return order
  2. Click "Save and Add Another"
  3. The form resets — fill in the next one
  4. For the last one, click "Create" instead

Result: Each successful save shows a confirmation message; "Save and Add Another" keeps you on this page. For large volumes, consider Import Return Orders instead.

2. Features ​

When a 貨主 notifies you that goods will be returned to the warehouse, create a return order here to record the expected items and quantities in advance — it becomes the checklist for verification when the package arrives. You must select a 貨主 before entering this page.

Quick Jump: Basic Info | Return Items | Steps

2.1 Basic Info ​

FieldDescription
*Return Order NumberUnique number of the return order; must not duplicate another return order of the same 貨主. Click "Suggest Name" to auto-generate
Original OrderOptional. After selecting the original order, the system loads its item details automatically
NoteOptional. Record the return reason or special handling notes

2.2 Return Items ​

Each item includes the following fields:

FieldDescription
*ProductSearch by product name, SKU or barcode
*Inventory TypeThe inventory type the item will be stored under, chosen by condition (e.g. good or defective)
*QuantityExpected return quantity, minimum 1. Actual quantities are confirmed during checking
Expiration DateOptional; shown only for expiry-managed products
Manufacturing DateOptional; shown for expiry-managed products or products that require a manufacturing date
BatchOptional; record the batch number of the returned goods
Inventory Custom AttributesOptional; shown when the 貨主 has defined custom inventory attributes
NoteOptional; notes for this specific item

📌 Note: A return order records what is expected to come back, so attributes such as expiry date and batch are optional here; the actual stored attributes are confirmed during checking.

2.3 Steps ​

▸ Create a return order ​

  1. Select the 貨主
  2. Enter the Return Order Number (or click "Suggest Name")
  3. To link the original order, select it in the "Original Order" field
  4. Search and select products, choose the Inventory Type and enter quantities
  5. Click "Create"

▸ Add more items ​

  1. Click the "Add Item" button
  2. Fill in the new item's details
  3. Repeat as needed; for the same product with different expiry dates or batches, use separate items

▸ Remove an item ​

  1. Find the item to remove
  2. Click its delete button

⚠️ A return order must contain at least one item.

3. FAQ ​

3.1 FAQ ​

▪ Why don't I see the expiry date or manufacturing date fields? ​

The expiry date appears only for expiry-managed products, and the manufacturing date appears for expiry-managed products or products that require a manufacturing date. If a product should have these fields but doesn't, check its product settings.

▪ Can I skip linking an order? ​

Yes. "Original Order" is optional — leave it empty when the original order is unknown. Linking it lets you jump from the return order to the order for tracing.

▪ Is there a required format for the return order number? ​

No, but it must be unique within the same 貨主. If you don't want to number it yourself, click "Suggest Name".

▪ Can I edit it after creating? ​

Yes, but only while the status is "Pending". Once checking starts, the content is locked.

▪ It says the number already exists? ​

The number is already used by another return order of this 貨主. Change it or use "Suggest Name".

▪ It says at least one item is required? ​

A return order must contain at least one item. Click "Add Item" to add one before submitting.

▪ I can't find a product when searching? ​

Make sure the product belongs to the currently selected 貨主 and exists in the system; try searching by SKU or barcode instead.

3.2 Important Notes ​

⚠️ Important ​

  • You must select a 貨主 first; the product list is limited to that 貨主
  • Quantities entered here are expectations; actual quantities are determined during checking
  • Choose the correct Inventory Type based on the goods' condition — it affects how items are classified after restocking
  • After creation the status is "Pending", the only status that allows editing