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Edit Return Order ​

Table of Contents ​

1. Use Cases ​

Quick Links: Fix Quantities | Change Inventory Type | Add a Missing Item

Scenario 1: Fix Return Quantities Before Checking ​

Situation: The package hasn't arrived yet, and the 貨主 updated the return quantities. You want to correct the return order before checking starts.

Steps:

  1. Open the return order detail page and click "Edit"
  2. Find the item and change the quantity
  3. Note the reason in the Note
  4. Click "Save"

Result: The quantities are updated; checking uses the new numbers as the baseline when the package arrives.

Scenario 2: Change an Item's Inventory Type ​

Situation: The 貨主 clarifies that the returning goods are actually defective; the order was created with a good-stock type and needs to change.

Steps:

  1. Open the return order edit page
  2. Find the item and change its Inventory Type to the appropriate defective type
  3. Click "Save"

Result: Checking and restocking default to the new inventory type, so the goods are classified correctly after restocking.

Scenario 3: Add a Missing Item ​

Situation: An item was missed when creating the return order. You add it before checking, so it won't be flagged as unplanned on arrival.

Steps:

  1. Open the return order edit page
  2. Click "Add Item"
  3. Search and select the missing product, fill in the Inventory Type and quantity
  4. Click "Save"

Result: The item list is complete and matches the actual package during checking.

2. Features ​

When you find mistakes or missing items before checking starts, fix them here. You can modify the number, related order and note, adjust item quantities, inventory types and attributes, and add or remove items. Note the reason for the change in the Note so it can be traced later.

Quick Jump: Edit Conditions | Editable Fields | Steps

2.1 Edit Conditions ​

Only return orders in "Pending" can be edited.

📌 Note: Checking uses the return order as its baseline. Once checking starts (the status leaves "Pending"), the content is locked so the baseline can't change mid-count. To correct results after checking, manage the receipts on the return order detail page instead.

2.2 Editable Fields ​

▸ Basic info ​

FieldDescription
Return Order NumberEditable, but must not duplicate another return order of the same 貨主
Original OrderCan be changed or cleared; selecting a different order reloads the item details from that order. Clearing the link resets the items to a single blank row, so fill them in again
NoteEditable

▸ Items ​

FieldDescription
ProductClick the clear button next to the chosen product to search and select another
QuantityAdjustable expected quantity, minimum 1
Inventory TypeChangeable
Expiration Date / Manufacturing DateShown per product settings; editable
BatchEditable
Inventory Custom AttributesEditable when the 貨主 has defined them
NoteEditable

2.3 Steps ​

▸ Modify item details ​

  1. Find the item to modify
  2. Edit the fields directly
  3. Click "Save"

▸ Add an item ​

  1. Click the "Add Item" button
  2. Search and select the product, fill in the Inventory Type and quantity
  3. Click "Save"

▸ Remove an item ​

  1. Find the item to remove
  2. Click its delete button
  3. Click "Save"

⚠️ A return order must keep at least one item.

3. FAQ ​

3.1 FAQ ​

▪ Why can't I find the "Edit" button? ​

Only "Pending" shows the edit button. Once checking starts, the return order is locked.

▪ Can I change the return order number? ​

Yes, while the status is "Pending" — as long as it doesn't duplicate another return order of the same 貨主.

▪ Can I swap a product? ​

Yes. Click the clear button next to the chosen product to pick another, or delete the item and add the correct one with "Add Item".

▪ Checking already started and I need a change — what now? ​

The return order itself is locked, but check results can still be corrected: on the detail page, use "Continue Verification" or "Void Receipt" on the receipt, then re-check.

▪ Does editing affect inventory? ​

No. A return order records expectations; inventory only changes after checking is done and receipts are converted to inbound — and the editable "Pending" status has no check records yet.

▪ Can I delete all items? ​

No, at least one item must remain. If the whole return is off, handle the return order per your company's process rather than emptying its items.

3.2 Important Notes ​

⚠️ Important ​

  • Only "Pending" can be edited
  • The Return Order Number must stay unique when changed
  • A return order must keep at least one item
  • Note the reason for changes in the Note for later tracing