Fulfillments
Table of Contents
- 1. Use Cases — 4 common scenarios
- 2. Features — Search & Filters / List Columns / Statuses
- 3. FAQ — 7 FAQs + Notices
- 4. Related Features
1. Use Cases
Quick Links: View Pending Fulfillments ｜ Find Out-of-Stock Fulfillments ｜ Track a Specific Order ｜ Separate Task Types
Scenario 1: View Today's Pending Fulfillments
Situation: You need to know how many fulfillments are waiting for inventory allocation today to plan picking work.
Steps:
- Filter "Status" by "Pending"
- Filter "Created At" by today
- Check the number of fulfillments and the Total Qty
Result: The list shows today's pending fulfillments so you can plan picking staff.
Scenario 2: Find Out-of-Stock Fulfillments
Situation: Some fulfillments can't be fully allocated due to insufficient stock and need attention.
Steps:
- Filter "Status" by "Out of Stock" or "Partial Allocated"
- Click the order in 來源單據 to see which products are short
- Decide whether to wait for replenishment or notify the merchant
Result: Quickly find the fulfillments with inventory problems.
Scenario 3: Track the Shipping Progress of an Order
Situation: A merchant asks about the shipping status of an order.
Steps:
- Filter by "Order Number"
- Find the matching fulfillment
- Check the "Status" column for progress
Result: Quickly answer the merchant about shipping progress.
Scenario 4: Separate Different Types of Fulfillment Tasks
Situation: The warehouse handles regular order shipping, material picking for production, and stock transfers at the same time, and you want to view each type separately.
Steps:
- Use the "Task Type" filter
- Choose "Order Fulfillment", "Material Picking", or "Stock Transfer"
- Review the filtered results
Result: Track the volume and progress of each task type separately.
2. Features
A fulfillment is the warehouse's actual unit of shipping work: once an order is created, the system creates fulfillments to track allocation, picking, packing, and shipping. One order may split into multiple fulfillments (partial shipping), and multiple orders may combine into one fulfillment (merged shipping). Use this list to track every fulfillment's status and find the tasks that need attention.
Quick Jump: Search & Filters ｜ List Columns ｜ Statuses
💡 Tip: Click the question-mark icon next to the page title to see a concept guide on how fulfillments relate to orders.
2.1 Search & Filters
Quick search: Type the beginning of a fulfillment number, fulfillment name, order number, or receiver name in the search box; multiple keywords are supported.
Advanced filters:
| Filter | Description |
|---|---|
| Order Number | Find fulfillments containing specific orders, multiple values supported |
| Task Type | Filter by "Order Fulfillment", "Material Picking", or "Stock Transfer" |
| Status | Filter by fulfillment status, multiple selection supported |
| Merchant | Filter fulfillments of specific merchants |
| Receiver Name | Filter by receiver name |
| Shipping Type | Filter by the fulfillment's delivery method |
| Sales Channel | Filter by order source channel |
| Created At | Filter fulfillments created within a date range |
2.2 List Columns
| Column | Description |
|---|---|
| Task Name | Click to view fulfillment details |
| Fulfillment Number | The fulfillment's number |
| Status | Current status, shown as a colored label |
| Merchant | Merchant the fulfillment belongs to |
| 來源單據 | The orders (or stock transfer order / work order) behind this fulfillment; click to view the document |
| Receiver | Receiver name of the orders |
| Shipping Info | Delivery method used by the fulfillment |
| Sales Channel | Order source channel |
| Total Qty | Total product quantity of this fulfillment |
| Created At | When the fulfillment was created |
2.3 Statuses
| Status | Description |
|---|---|
| Pending | Waiting for inventory allocation |
| Allocated | Inventory fully allocated, ready for picking |
| Partial Allocated | Some products are short; available stock has been allocated |
| Out of Stock | Insufficient stock, cannot allocate |
| Processing | Picking or packing in progress |
| Shipped | Shipping completed |
| Canceled | Fulfillment canceled |
3. FAQ
3.1 FAQ
▪ How do fulfillments relate to orders?
A fulfillment is the execution unit of an order. One order usually maps to one fulfillment, except:
- Partial shipping: one order may produce multiple fulfillments (e.g. shipping in-stock items first)
- Merged shipping: multiple orders may combine into one fulfillment (e.g. same receiver)
Why it's designed this way: the order records "what the customer wants" while the fulfillment records "how the warehouse actually ships it". Keeping them separate means splitting for shortages or merging to save freight never touches the original order content.
▪ How do I find fulfillments to prioritize?
Suggested filter combination:
- Set "Status" to "Allocated" (stock is ready)
- Sort by "Created At" oldest first (first in, first out)
- Or filter by "Merchant" to prioritize a specific merchant's orders
▪ What does Total Qty mean?
Total Qty is the total number of product units this fulfillment needs to ship, including items from all related orders. Use it to estimate picking time and workload.
▪ Why does a fulfillment still exist after the order was canceled?
Fulfillments have their own lifecycle. After an order is canceled, its fulfillment is marked "Canceled" but the record is kept for tracking.
▪ How do I handle out-of-stock fulfillments?
- After replenishment arrives, use "Check Stock" on the order to re-allocate
- Notify the merchant to adjust the order (reduce quantity or cancel)
- Or use "Split Fulfillment" on the order to ship the in-stock portion first
▪ What task types are there?
- Order Fulfillment: shipping for sales orders
- Material Picking: material issue for production work orders
- Stock Transfer: cross-warehouse shipping for transfer orders
▪ Can I operate on fulfillments directly from this list?
This list is mainly for lookup and tracking. Click the Task Name to open the detail page for actions such as changing the shipping type; picking and QC are done on their own operation pages.
3.2 Notices
⚠️ Important
- Fulfillments are created automatically from orders; no manual creation is needed
- A "Processing" fulfillment has entered picking, so its orders can no longer be edited
- Handle out-of-stock fulfillments promptly to keep orders from being stuck
4. Related Features
| Feature | Description | Link |
|---|---|---|
| Order List | View and manage orders | Go |
| Shipping QC | Perform shipping quality checks | Go |
| Merge Fulfillments | Merge multiple fulfillments | Go |
| Picking Lists | View picking lists | Go |
| Shipments | View shipments and logistics status | Go |