Warehouse Broadcast
Contents
- 1. Use Cases — 3 common scenarios
- 2. Feature Guide — Send Broadcast / Receiving Broadcasts / Broadcast History
- 3. FAQ — 6 Questions + Notes
- 4. Related Features
1. Use Cases
Quick Links: Warehouse-wide Announcement | Urgent Stop-Picking Notice | Assign a Task
Scenario 1: Notify Everyone Before System Maintenance
Situation: The warehouse system will undergo maintenance next Monday, and the warehouse supervisor needs to notify everyone in advance.
How to do it:
- Select "Announcement" as the "Type"
- Enter the broadcast content, e.g., "System maintenance next Monday 08:00-10:00. Please complete your work in advance."
- Click "Send"
Result: Operators in the same warehouse immediately see the announcement on their screens, and their handheld devices receive a push notification. The message is also kept in "Broadcast History" below for future reference.
Scenario 2: Defective Products Found, Stop Picking Immediately
Situation: A batch of products is found defective during receiving, and the floor must be told to stop picking and shipping right away.
How to do it:
- Select "Urgent" as the "Type"
- Enter the broadcast content, e.g., "URGENT! Stop shipping SKU-12345. Do not pick!"
- Click "Send"
Result: The urgent message appears as a prominent red window in the center of recipients' screens. It does not disappear automatically and must be closed manually, making sure everyone notices it.
Scenario 3: Assign an Urgent Task and Mark the Related Merchants
Situation: A merchant has an urgent batch that needs priority handling. The warehouse supervisor wants to hand out the task and let everyone know which merchant's goods are involved.
How to do it:
- Select "Task" as the "Type"
- In "Notify Merchants", select the merchants this urgent batch belongs to (multiple allowed)
- Enter the task content, e.g., "Please prioritize the urgent picking list in Zone A"
- Click "Send"
Result: All operators in the same warehouse receive the task message, and this task in "Broadcast History" lists the names of the personnel responsible for those merchants, so everyone knows who should handle it.
2. Feature Guide
When something on the warehouse floor needs to be known by everyone right away (ad-hoc announcements, urgent tasks, abnormal situations), send a broadcast here. Operators in the same warehouse immediately see the message on their screens, and their handheld devices receive a push notification. All sent messages are kept in "Broadcast History" for future reference.
Quick Jump: Send Broadcast | Receiving Broadcasts | Broadcast History
2.1 Send Broadcast
Broadcast Types
| Type | Description | When to Use |
|---|---|---|
| Announcement | General announcement (blue tag) | Daily notices, policy updates |
| Task | Task message (orange tag), with an optional "Notify Merchants" field | Handing out work, urgent batches |
| Urgent | Urgent notice (red tag), shown in a prominent window that does not close automatically | Important matters requiring immediate attention |
Notify Merchants (Task Type Only)
When selecting the "Task" type, a "Notify Merchants" field appears:
- Select the merchants related to this task from the dropdown (multiple allowed); the dropdown lists the merchants you have access to
- Optional — you can send the broadcast without selecting any
- After selecting, this task in "Broadcast History" lists the names of the operators responsible for those merchants, so everyone knows who should handle it
Content
- Maximum 500 characters; the character count is shown below the input box
- The "Send" button cannot be clicked until content is entered
- After sending successfully, "Broadcast sent" is shown and the message appears at the top of "Broadcast History"
Quick Send
When you are not on this page, you can also click the "Send Broadcast" speaker icon at the top right of the screen and send a broadcast directly from the pop-up panel. The "Broadcast History" button on the panel brings you back to this page to view the full history.
2.2 Receiving Broadcasts
- Operators in the same warehouse who are using the system see the broadcast message pop up immediately: announcements and tasks close automatically after a few seconds, while urgent notices stay on screen until closed manually
- Handheld devices of operators in the same warehouse also receive a push notification, and broadcast messages can be viewed on the handheld device
- Broadcasts are only sent to operators in the same warehouse, never across warehouses
2.3 Broadcast History
The bottom of the page shows the most recent 50 broadcasts of this warehouse, from newest to oldest, including:
| Information | Description |
|---|---|
| Type Tag | Shows the broadcast type (Announcement / Task / Urgent) |
| Sender | Name of the operator who sent the broadcast |
| Notify Merchants | For task type, if merchants were selected, the related personnel names are shown |
| Content | The broadcast message content |
| Time | Shows relative time (e.g., 5 minutes ago) |
3. FAQ
3.1 FAQ
▪ Can broadcasts be sent to personnel in other warehouses?
No. Broadcasts are real-time messages for the warehouse floor and are only sent to operators in the same warehouse, so other warehouses are not disturbed by irrelevant messages. If you need to notify another warehouse, please contact that warehouse's management personnel.
▪ Can a broadcast be recalled after sending?
No. A broadcast appears on recipients' screens the moment it is sent, so recalling it cannot take back what people have already seen. Please verify the content before sending; if you sent something wrong, send a follow-up broadcast with the correction.
▪ What happens after selecting "Notify Merchants"?
The task broadcast is still sent to all operators in the same warehouse. After selecting merchants, this task in "Broadcast History" lists the names of the personnel responsible for those merchants, so everyone knows who should handle the task.
▪ Will personnel away from their computers receive the broadcast?
Yes. Handheld devices of operators in the same warehouse receive a push notification; once back at a computer, they can also check missed messages in "Broadcast History".
▪ Can broadcast history be searched?
Search is not currently supported. "Broadcast History" shows the most recent 50 broadcasts, from newest to oldest.
▪ Why can't I find "Broadcasts" in the side menu?
This feature is only available on certain plans. If it is not shown in the side menu, please contact your administrator to confirm your plan and permissions.
3.2 Notes
⚠️ Important Reminders
- Cannot be recalled: Broadcasts cannot be recalled or deleted after sending; please verify the content before sending
- Warehouse-limited: Broadcasts are only sent to operators in the same warehouse
- Character limit: Broadcast content is limited to 500 characters
- When to use Urgent: Urgent notices stay on screen and do not close automatically; use them only for matters that truly require immediate attention
4. Related Features
| Feature | Description | Link |
|---|---|---|
| Notifications | View your personal system notifications | Go |
| Operators | Manage operator accounts | Go |