Return List
Table of Contents
- 1. Use Cases — 3 common scenarios
- 2. Features — Return Process / Search & Filter / Columns / Statuses / Import & Export
- 3. FAQ — 7 FAQs + Important Notes
- 4. Related Features
1. Use Cases
Quick Links: Check Today's Returns | Find Returns for an Order | Export Return Data
Scenario 1: Check Which Returns Need Attention at the Start of Your Shift
Situation: Your shift just started and you need to know which returns are still waiting for packages and which are partially received, so you can plan today's return work.
Steps:
- Click "Add filter" and choose "Status"
- Check "Pending" and "Partial Received"
- Click "Apply filters"
Result: The list shows only unfinished return orders. "Pending" means the package has not arrived or checking has not started; "Partial Received" means some items are received and more packages may still arrive.
Scenario 2: Check Whether an Order Already Has a Return Order
Situation: A 貨主 notified you that items from an order will be returned, and you want to confirm whether a return order already exists.
Steps:
- Type the original order number into the search box (the first few characters are enough)
- Check whether a matching return order appears in the list
Result: If a return order exists, click its Return Order Number to view details. If not, click "New" in the top-right corner to create one, or scan the fulfillment directly in "Return Check" when the package arrives.
Scenario 3: Export Return Data for Handover or Records
Situation: Before the end of your shift you need to export today's return records to Excel for handover or archiving.
Steps:
▸ Set filters
- Click "Add filter", choose "Created At" and set today's date range
- Click "Apply filters"
▸ Export
- Check the return orders to export, or click "Select all records matching criteria"
- Click the "Export" button
Result: When the export finishes, the file downloads automatically with return orders and item details included.
2. Features
When returned goods are on their way back to the warehouse, this page is the starting point of the return workflow. Track every return order's progress — from waiting for the package, through batch-by-batch checking, to restocking — and create, import or export return orders here. Click the question-mark icon next to the page title for an illustrated walkthrough of the return process.
Quick Jump: Return Process | Search & Filter | Columns | Statuses | Import & Export
2.1 Return Process
A return goes through four steps from creation to restocked inventory:
| Step | Where | What happens |
|---|---|---|
| 1. Create return order | "New" or "Import" on this page | Record the expected items and quantities in advance. For direct fulfillment returns you can skip this — the system creates it during checking |
| 2. Return check | "Returns" → "Return Check" | When the package arrives, scan and check the actual returned items; a receipt is created and the process is recorded on video |
| 3. Return to inbound | "Returns" → "Return to Inbound" | Convert verified receipts into an inbound so the quantities go back into inventory |
| 4. Done | This page | The return order status becomes "Done" |
2.2 Search & Filter
- Search box: type the beginning of a Return Order Number, Order Number or Merchant Name for a quick search
- Filters: click "Add filter" to add a condition, then click "Apply filters"
- Return Order Number: filter by return order number, multiple values supported
- Merchant Name: filter by 貨主, multi-select supported
- Order Number: filter by original order number, multiple values supported
- Status: filter by status, multi-select supported
- Created At: filter by date range
- Click "Remove filter" next to a condition to remove it
2.3 Columns
| Column | Description |
|---|---|
| Return Order Number | Click to open the detail page |
| Merchant Name | The 貨主 the return order belongs to |
| Order Number | The related original order; click to open the order detail |
| Status | Current progress; hover over the question mark in the column header for explanations |
| Note | Return reason or special handling notes |
| Created At | Sortable |
| Updated At | Sortable |
2.4 Statuses
| Status | Description |
|---|---|
| Pending | The return order is created and waiting for the returned goods to arrive |
| Partial Received | Some items have been received and checked; more packages may still arrive |
| Received | No more packages are expected; receiving is finalized |
| Done | All returned items have been converted to inbound; inventory is updated |
| Canceled | The return order is canceled and no longer processed |
📌 Note: Returns often arrive in several packages at different times, so one return order can go through multiple checks. The statuses keep "how much has arrived" and "is receiving finished" clearly separate, so a partial delivery is never mistaken for a complete one.
⚠️ Important: Only return orders in "Pending" can be edited. Once checking starts, the content is locked so the checking baseline cannot change midway.
2.5 Import & Export
- Import: click "Import" in the top-right corner to create multiple return orders from Excel. See Import Return Orders for details
- Export: check the return orders to export (or click "Select all records matching criteria"), then click "Export". The file downloads automatically when finished and includes return order numbers, order numbers, statuses and item details
3. FAQ
3.1 FAQ
▪ What is a return order?
A return order records the items and quantities expected to come back to the warehouse, and serves as the checklist when the package arrives. Goods may be returned because of buyer returns, defects, failed deliveries and so on.
▪ What does each status mean?
- Pending: waiting for the returned goods to arrive
- Partial Received: some items received; more packages may still arrive
- Received: no more packages expected; receiving finalized
- Done: all items converted to inbound; inventory updated
- Canceled: the return order is canceled
▪ Why can't I edit a return order anymore?
Only "Pending" return orders can be edited. Once checking starts, the content is locked so the baseline stays fixed. To correct checking results, manage the receipts on the return order detail page instead.
▪ Where can I see expected vs. received quantities?
Click the Return Order Number to open the detail page. The item list shows each item's "Quantity" and the accumulated received quantity, with differences highlighted.
▪ Where is the exported file?
It downloads automatically to your computer when the export finishes. Large exports may take a moment.
▪ Why can't I find a return order?
Check that the number you searched starts correctly (search matches from the beginning) and that no other filters are limiting the results. Try removing all filters first.
▪ The package arrived but there is no return order — what now?
You don't need to create one first. Go to "Return Check" and scan the fulfillment number or tracking number on the package; the system guides you to create a return order and start checking immediately.
3.2 Important Notes
⚠️ Important
- Only "Pending" return orders can be edited
- After checking, remember to convert receipts in "Return to Inbound" — inventory is only updated after that step
- When received quantities differ from expectations, confirm with the 貨主 per your company's process
- A return order that stays "Pending" for a long time may mean the package never arrived — follow up proactively
4. Related Features
- New Return Order: create a return order manually to record expected items
- Import Return Orders: create return orders in bulk from Excel
- Return Check: scan and check returned items when packages arrive
- Return to Inbound: convert verified returns into an inbound to restock inventory
- Order List: view the original orders related to returns