Return Order Detail
Table of Contents
- 1. Use Cases — 3 common scenarios
- 2. Features — Basic Info / Return Items / Receipts / Videos & Serial Numbers / Page Buttons
- 3. FAQ — 7 FAQs + Important Notes
- 4. Related Features
1. Use Cases
Quick Links: Review Before Checking | Reconcile and Finalize | Redo a Wrong Check
Scenario 1: Review the Return Order Before Checking
Situation: A 貨主's return package is about to arrive and you want to confirm which products and quantities this return order expects.
Steps:
- Search the return order number in the Return List and click to open the detail page
- Review the "Return Items" section — confirm each item's Inventory Type and Quantity
- If something is wrong, click "Edit" to fix it while the status is still "Pending"
Result: You know exactly what to expect and can check the package against the list when it arrives.
Scenario 2: Reconcile Received Quantities and Finalize
Situation: This return order has been checked over two packages. The 貨主 says no more packages are coming, so you want to confirm the totals and close receiving.
Steps:
- Open the detail page and compare each item's received quantity against its Quantity in "Return Items"
- In "Verified Inventory", confirm every receipt is completed
- Click "Finalize Receiving" in the top-right corner and confirm; the status becomes "Received"
Result: Receiving is finalized and no more receipts can be added. If items are short-received, the system asks you to confirm; if you finalized by mistake, click "Reopen Receiving" before any receipt is converted to inbound.
Scenario 3: A Check Was Wrong and Needs to Be Redone
Situation: After confirming a check, you notice one receipt has wrong quantities and needs correcting.
Steps:
- Open the detail page and scroll to "Verified Inventory"
- Find the receipt and click "Continue Verification"
- After confirming, the receipt returns to "Pending"
- Go to "Return Check", scan the same return order and choose to resume this receipt
Result: The check result is replaced by the re-confirmed content. If the whole receipt is wrong, you can also click "Void Receipt" and start over; both actions are only available before the receipt is converted to inbound.
2. Features
This page shows everything about a single return order: the expected items, each package's check results, accumulated received quantities, check videos and product serial numbers. Review the list before checking, reconcile differences and finalize receiving afterwards — it is the central page for tracking a return from arrival to restocking.
Quick Jump: Basic Info | Return Items | Receipts | Videos & Serial Numbers | Page Buttons
2.1 Basic Info
| Field | Description |
|---|---|
| Return Order Number | Unique number of the return order |
| Status | Current progress (Pending / Partial Received / Received / Done / Canceled) |
| Merchant | The 貨主 the return order belongs to |
| Original Order | The related original order; click to open the order detail |
| Note | Return reason or special handling notes |
| Created At / Updated At | Creation and last modification time |
2.2 Return Items
"Return Items" lists the items expected on this return order:
| Field | Description |
|---|---|
| Product | Product name and SKU; click to open the product detail |
| Inventory Type | The inventory type planned for restocking |
| Manufacturing Date / Expiration Date / Batch | Inventory attributes entered at creation |
| Inventory Custom Attributes | The 貨主's custom inventory attributes |
| Quantity | Expected return quantity |
| Received | Shown as "received / expected", accumulated across all receipts. Mismatches are highlighted as over- or short-received |
| Note | Notes for this specific item |
2.3 Receipts
Each check creates a receipt. "Verified Inventory" lists all receipts in order:
- The card title shows the Receipt # (click to open the receipt detail), status, Verifier, Verified at and tracking number
- The card body lists the items actually received in that batch with inventory attributes and received quantities; items not on the expected list are flagged as unplanned
- Continue Verification: returns a verified receipt to "Pending" so it can be re-checked (only before it is converted to inbound)
- Void Receipt: voids the receipt — this cannot be undone; if it was the last active receipt, the return order goes back to "Pending"
📌 Note: Returns often arrive in multiple packages, each with its own receipt. The return order aggregates received quantities across all receipts, so "what arrived" and "what was expected" can be reconciled separately.
2.4 Videos & Serial Numbers
- Videos: videos recorded during checking, listed in order; play or download them as evidence for handling return disputes
- Serial Numbers: all product serial numbers received on this return order, searchable by serial number or SKU
2.5 Page Buttons
| Button | When shown | Description |
|---|---|---|
| Edit | Status is "Pending" | Open the edit page to modify the return order |
| Finalize Receiving | Status is "Partial Received" (the button is disabled with a hint while receipts are still unfinished) | Declare that no more packages are coming; status becomes "Received" and no more receipts can be added. When everything is fully received, the system does this automatically |
| Reopen Receiving | Status is "Received" and no receipt has been converted to inbound | Undo finalization; back to "Partial Received", allowing new receipts |
3. FAQ
3.1 FAQ
▪ Why can't I see the "Edit" button?
Only "Pending" shows the edit button. Once checking starts, the return order is locked so the checking baseline cannot change midway.
▪ The received quantity differs from the expected quantity — what now?
Over-received means more arrived than expected; short-received means less. Differences are recorded as-is on the return order — confirm follow-up with the 貨主 per your company's process.
▪ What is "Finalize Receiving" for?
Returns may arrive in several packages, and the system cannot know on its own that no more are coming. Finalizing is your declaration that receiving has ended; afterwards no new receipts can be added. If everything is fully received, the system finalizes automatically.
▪ I finalized but another package is coming — what now?
As long as no receipt has been converted to inbound, click "Reopen Receiving" to go back to "Partial Received" and keep checking.
▪ A check quantity was scanned wrong — can I fix it?
Yes. On the receipt card, click "Continue Verification" to return it to pending and re-check it in "Return Check", or click "Void Receipt" to start over. Both are only available before the receipt is converted to inbound.
▪ Can a completed return order be modified?
No. "Done" means items are converted to inbound and inventory is updated. If something is wrong, contact your supervisor to handle it through stock adjustment.
▪ Where can I watch the check videos?
In the "Videos" section you can play or download them. Videos are recorded automatically during checking and are key evidence for return disputes.
3.2 Important Notes
⚠️ Important
- Only "Pending" allows editing the return order
- "Void Receipt" cannot be undone — double-check first
- Before finalizing, make sure all packages have arrived and been checked; the system warns about short-received items
- Inventory is only updated after receipts are converted in "Return to Inbound" — don't forget that final step
4. Related Features
- Return List: view all return orders
- Edit Return Order: modify return orders in "Pending"
- Return Check: scan and check returned items, creating receipts
- Return to Inbound: convert verified receipts into an inbound
- Order List: view the related original order