EC Account Details
Table of Contents
1. Features
The EC account detail page is where you check, for a single e-commerce integration, "is it connected right now, what is configured, and do I need to trigger something manually". When operating on behalf of a merchant, this is where you confirm a platform account's connection status and masked credentials, review its order-fetch and inbound-push settings, and — when needed — manually schedule one order fetch, sync product mappings, or overwrite platform stock. The left column shows connection information, the right column shows feature settings, and when the account is disconnected a red alert appears at the top so you can re-authorize or edit directly.
Quick jump: Connection Info (left) | Feature Settings (right) | Manual Actions | Header Actions
1.1 Connection Info (left column)
The left column is titled Connection, with the current connection status tag shown in the top-right corner.
There are three connection statuses, listed in full only here:
| Status | Meaning |
|---|---|
| Not Verified | The account was just created, or its credentials changed and the connection has not been tested yet |
| Connected | The last connection test succeeded; order fetch and push work normally |
| Disconnected | The last test failed, or the system marked it as disconnected |
The basic info table lists the merchant, E-commerce Platform (platform tag), Display Name, and Channel Name.
The credentials section (title with a lock icon) shows the credential fields for that platform; fields differ by platform (for example: keys, account, shop code). **Sensitive fields such as secrets, tokens, and passwords are always masked with ********** — their real values never appear on screen.
The very bottom shows Created At and Updated At in small text.
When the account status is "Disconnected", a red alert appears at the top of the page with a repair button that depends on the platform type:
- OAuth platforms (Shopify, Shopee, Liteshop): a Re-authorize button that takes you back to the platform to re-authorize.
- API-key platforms: an Edit button that takes you to the edit page to update the credentials and re-test the connection.
1.2 Feature Settings (right column)
The right column is titled Settings and has three sections.
Order fetch settings: shows whether Fetch Orders is on or off. When on, it also lists Fetch Schedule Times (the daily automatic-fetch time slots) and Next Fetch Time. When order fetch is off, the system will not automatically import this platform's orders into the warehouse.
Inbound push settings: shows whether Inbound Push is on or off, and the Push Percentage (the share of stock pushed to the platform). For platforms that persist their mappings, it also shows the mapped product count and Last Synced; before any sync it shows "No product mappings".
Shipping Type Mappings: a table showing the "platform shipping code → warehouse shipping type" mapping. This table only appears when a mapping has been set up.
1.3 Manual Actions
The two setting sections in the right column each carry a manually triggered button. Whether these buttons appear depends on the account's current status and the platform — not every account shows them (reasons for them being hidden are in the FAQ).
▪ Fetch Orders Manually
Immediately queues one order-fetch job without waiting for the next scheduled time slot.
- When it appears: the account is connected and order fetch is on.
- Side effect: it only triggers one extra fetch early; it does not change the automatic schedule. After triggering, "Next Fetch Time" still shows the next automatic schedule time.
- Limit: there is a 10-minute cooldown. If you click again during cooldown, the system shows "Operation too frequent, please try again in N minutes".
▪ Sync Product Mappings
Pulls the product list back from the e-commerce platform to build the mapping between WMS products and platform products.
- When it appears: the account is connected, inbound push is on, and the platform supports syncing product mappings.
- Result: once the mapping is built, the result appears in the notification at the top-right; come back to this page to see the updated mapped product count and last synced time.
▪ Manual Stock Sync
Overwrites the stock numbers on the platform with the current WMS sellable quantity (absolute overwrite).
- When it appears: the account is connected, inbound push is on, and the platform supports manual stock sync.
- Side effect: it directly overwrites the stock quantity on the e-commerce platform and affects live sales (see Notes).
- Confirmation step: clicking opens a red confirmation dialog "Confirm manual stock sync"; it runs only after you confirm.
1.4 Header Actions
The top-right corner always offers two account-level actions:
- Edit: go to the Edit EC Account page to change the display name, credentials, order-fetch and push settings, shipping mappings, and so on.
- Delete: clicking opens a confirmation dialog; after you confirm, the account is deleted. Before removing the account, the system first attempts to clear the automatic notifications it previously set up on the platform. This cannot be undone (see Notes).
2. FAQ
2.1 FAQ
▪ Why don't I see the "Fetch Orders Manually" button?
This button only appears when the account is "connected" and "order fetch is on". If the account is currently "Disconnected" or "Not Verified", or order fetch is off, the button is hidden. First bring the account back to connected (see disconnected handling below), then turn on order fetch on the edit page.
▪ Why don't I see the "Sync Product Mappings" or "Manual Stock Sync" buttons?
Both buttons share the conditions "connected + inbound push on + platform supports it". If any condition is not met, the button is hidden. Some platforms do not support syncing product mappings or manual stock sync, so the corresponding button won't appear even when connected with push on.
▪ What is the ******** in the credentials section?
That is a masked sensitive field. For security, credential parameters such as secrets, tokens, and passwords never show their real values on screen and are always displayed as ********. To update them, go to the Edit EC Account page and re-enter them.
▪ The account shows "Disconnected" — what should I do?
The red alert at the top of the page gives the matching repair button: for OAuth platforms (Shopify, Shopee, Liteshop), click Re-authorize to re-authorize on the platform; for API-key platforms, click Edit to update the credentials on the edit page, then test the connection once more after saving. Order fetch and push resume only after the connection is restored.
▪ Will the platform's orders still come in while the account is disconnected?
No. While the account is "Disconnected", the system will not automatically fetch and import this platform's orders, and the "Fetch Orders Manually" button will not appear. Restore the connection first.
▪ What happens when I click "Manual Stock Sync"?
The system takes the current WMS sellable quantity as the source of truth and overwrites the stock of every mapped product under this account onto the e-commerce platform (absolute overwrite). In other words, it changes the platform's stock numbers directly to the WMS numbers. This affects live sales and cannot be reverted automatically. Always confirm that the WMS stock is correct before running it.
▪ I clicked "Fetch Orders Manually" but nothing happened, and it said "operation too frequent"?
Manual order fetch has a 10-minute cooldown. If you trigger it again on the same account within 10 minutes, the system shows "Operation too frequent, please try again in N minutes". Wait for the cooldown to end and trigger it again, or let the next automatic schedule slot fetch it for you.
▪ Can I recover an EC account after deleting it?
No. Deletion cannot be undone. Before removing the account, the system first attempts to clear the automatic notifications it previously set up on the platform. If you want to stop using an account but worry about deleting it by mistake, consider turning off order fetch and push on the edit page instead.
2.2 Notes
⚠️ Important
- Manual stock sync overwrites platform stock, affects live sales, and cannot be reverted automatically. Confirm that the WMS sellable quantity is correct before running it, to avoid pushing wrong numbers to the e-commerce platform.
- Deleting an EC account cannot be undone. Once deleted, the account's integration settings are gone and cannot be recovered.
- Do not manually fulfill orders or change order status on the e-commerce platform after integration. Shipping status between the warehouse and the platform is kept in sync by the system; operating on both sides separately causes status inconsistency.
💡 Tip: When the account shows disconnected, orders are not imported automatically. If you notice missing orders, come back to this page first to check the connection status, re-authorize or edit-and-retest per the red alert, then use "Fetch Orders Manually" to fetch the missed batch once.
3. Related Features
| Feature | Description | Link |
|---|---|---|
| Edit EC Account | Modify credentials, order-fetch and push settings, shipping mappings | Go |
| EC Integration List | View the connection status and settings of all EC accounts | Go |
| Sales Channel Detail | View the sales channel settings this account maps to | Go |
| Order Management | View orders fetched from each e-commerce platform | Go |